The first time you open the app you choose what the tablet will do and, if it is a register, you link it to your restaurant.
Before you start
- The tablet needs internet on this first start.
- Your business must be approved, and an Owner employee with a PIN must exist if you will use a dashboard code. See Create your account.
”What is this tablet for?”
The first screen offers four options:
| Option | When to use it |
|---|---|
| Register (charge and sell) | The main tablet at the location. It links to your account |
| Join an existing business | Another tablet at the same location that copies the data from a register over Wi-Fi. See Several tablets |
| Customer screen for another register | A tablet that only shows the sale to the customer |
| Restore a backup | Recover data from a backup |
Joining a location, using the tablet as a customer display or restoring a backup do not ask for an account: only a new main register links to your food.yammbo.com account.
Link with your account (email and code)
- Choose Register. The screen Sign in with your Yammbo Food account appears.
- Enter your Account e-mail and tap Send code. If you do not have an account yet, tap Create account, which opens food.yammbo.com/dashboard/signup.
- Check your email. The code has 6 digits and is valid for 30 minutes. Enter it in the 6-digit code field and tap Continue.
- Resend code (N s) becomes available after 30 seconds.
- Change e-mail lets you correct the email.
- The sign-in lasts 5 minutes from the moment you enter the code. If you take longer, you must start over.
- Choose the restaurant under Choose the restaurant and the branch under Choose the location. If there is only one, it is already selected.
- Under Name of this register keep the suggested one (for example «Caja T01») or type your own, up to 60 characters.
- Tap Link this register.
Only accounts that are members with the Settings permission of an approved business can see and link a restaurant.
Link with a dashboard code
Use this if you prefer not to sign in with your account on the tablet.
- In the web dashboard open Devices («Dispositivos»). If you have several active branches, choose the Branch («Sucursal»).
- Click Link device («Vincular dispositivo»). A 6-digit code appears with the countdown «Vence en M:SS» (Expires in M:SS).
- On the tablet tap I have a 6-digit code from the dashboard. It is also under Settings > Location and devices > Online account.
- Enter the restaurant address or name (Restaurant address or name; pasting food.yammbo.com/ plus your restaurant’s short name works), the 6-digit code and the register name.
- Tap Link.
Code rules:
- It is valid for 5 minutes and can be used only once.
- It is shown only once on screen. If you reload the page, generate another one.
- Generating a new one cancels the previous one.
- If you see «El código venció. Genera otro.» (The code expired. Generate another.), click Link device again.
- Each code belongs to one branch only, and the tablet stays tied to that branch.
- Limits: 30 codes per hour per business and 5 wrong attempts per code.
Set up the business on the register
What you see next depends on whether your restaurant already has employees on the web.
If it already has employees in the web dashboard:
- Your restaurant details appears. Tap Continue.
- You sign in with the PIN the employee has in the dashboard. Employees, roles and PINs are imported automatically.
If the restaurant has no employees:
- Set up your business appears: “You only do this once. You will be the owner.”
- Choose the country and enter the business name, your name, your PIN (4 to 6 digits) and repeat the PIN.
- Tap Create business. The app creates the 5 base roles, the stations Kitchen and Bar, and the category General. Change this choice takes you back to the options screen.
Role of this device
When a tablet joins a location, the app asks “What is this device for?”: Register, Kitchen or bar or Waiter, then Continue. You can change it later under Settings > Location and devices > What this device is for.
Continue without an account for a while
A tablet that already had data and is not yet linked offers Continue without an account for now ((number) days left) for 14 days. It only appears on installations that already have data.
Remove or revoke a register
- In the dashboard: under Devices, click Remove next to the register, then «Sí, quitar». You will see «Dispositivo quitado.» The tablet loses access immediately and goes back to the linking screen.
- On the tablet: under Settings > Location and devices > Online account there is Unlink. It only forgets the link on that tablet and discards receipts that were waiting for a connection. For the server to stop accepting the register you must also remove it in the dashboard.
- If the server unlinks it, the app shows: “The server unlinked this register (revoked in the panel or invalid token). Link it again.” Your sales, products and employees on the tablet are not deleted.
Check that it worked
- In the Panel section of food.yammbo.com, «Sin caja conectada: esta sucursal no recibe pedidos web.» should no longer appear.
- Under Devices the register is listed in «Dispositivos vinculados» with a recent «Último contacto» (last contact).
- Leave the app open: the register reports every minute that it is active.
Errors in this phase
| Message | What it means and what to do |
|---|---|
| ”Type a valid e-mail.” | The email is misspelled |
| ”The code is wrong, expired or already used. Ask for a new one.” | Tap Resend code or generate another one in the dashboard |
| ”The sign-in expired (it lasts 5 minutes). Start again with your e-mail.” | Start over with your email |
| ”Your account can no longer link registers to this restaurant.” | The account no longer has the Settings permission there. Ask an Owner to restore it |
| ”The web employees could not be applied because there is no active owner. Go to food.yammbo.com/dashboard/team and check that there is an owner.” | Go to food.yammbo.com/dashboard/team and create or reactivate an employee with the Owner role |
| ”Cannot reach food.yammbo.com. Check the internet and try again.” | Check the tablet’s internet |
| ”The server is not answering right now. Try again in a few minutes.” | Wait and retry |
| ”This restaurant has register connections turned off. Turn them on in the web panel.” | Contact Yammbo through Support («Soporte») |
| “Too many attempts. Wait a few minutes and try again.” | Wait a few minutes before retrying |
| ”The restaurant account is not active.” / suspended | The business is not yet approved or is suspended. Check its status in the dashboard |
| ”The link could not be stored securely on this tablet. Revoke this register in the web panel (Devices/Registers) and generate a new code.” | Revoke this register in the dashboard (Devices) and generate a new code |
| ”Enter a name.” | The register or business name is missing |
| ”The PIN must be 4 to 6 digits.” | Change the PIN |
| ”The two PINs do not match.” | Enter the same PIN in both fields |
In the dashboard, when generating the code you may also see: «Elige una sucursal.» (Choose a branch: pick the Branch or activate one) and «Crea primero un empleado con el rol Dueño en la sección Empleados de Equipo. Sin él no se puede vincular una tableta.»
Next step
Set up your team and their PINs in Employees, roles and PIN.