This dashboard section is in Spanish
The Orders screen (/dashboard/analytics — yes, the URL still says “analytics”) is shown in Spanish today, even if you browse in English. Below are the literal labels you’ll see, with what they mean.
The order lifecycle
An order comes in already paid and confirmed — there’s no “accept” or “reject” step for a new order.
Confirmado (Confirmed) → En preparación (In progress) → Listo (Ready) → Entregado (Delivered) — or Cancelado (Cancelled).
"On the way" does happen in Store
If you press “Entregado al repartidor” (Handed to the driver) on the Prep screen, the order moves to “En camino” (On the way) and the customer sees it that way. From Orders, “Marcar entregado” (Mark delivered) closes it the same from either “Listo” or “En camino”.
The Orders section
“Toca uno para ver los artículos, el contacto y las acciones. Los pedidos por preparar están en Preparación.” (“Tap one to see the items, contact details and actions. Orders to prep are under Picking.”) You’ll see two lists, “En curso (N)” (In progress) and “Cerrados (N)” (Closed), with the last 80 orders. The page refreshes itself every 25 seconds.
Buttons depending on the current status:
| Current status | Button (shown in Spanish) | Meaning |
|---|---|---|
| Confirmed | ”Empezar a preparar” | Start preparing |
| In progress | ”Marcar listo” | Mark ready |
| Ready | ”Marcar entregado” | Mark delivered |
| On the way | ”Marcar entregado” | Mark delivered |
The order detail
Cliente (Customer), Teléfono (Phone), Entrega (Delivery — “Envío a domicilio” / “Recoge en el local”, i.e. home delivery or local pickup), Dirección (Address, with a Google Maps link), Paquetería (the chosen carrier), Seguimiento (Tracking, with a link), Referencia (Reference), Nota (Note), and whether it’s Cancelado (Cancelled).
Shipping label
If the order ships by parcel, the label is bought automatically as soon as it’s paid. From the order detail you can:
- “Imprimir etiqueta” (Print label) — opens the Shippo PDF.
- “Reintentar etiqueta” (Retry label) — shows up if the purchase failed.
While it’s being bought you’ll see “Comprando la etiqueta de envío…” (Buying the shipping label…); if it fails, the exact reason appears next to the retry button. See more cases in Troubleshooting.
Cancel and refund
Only available on Confirmed, In progress or Ready orders, with the “Cancelar y reembolsar” (Cancel and refund) button. It opens the “Cancelar el pedido” dialog:
“El cliente verá el motivo y se le devolverá el dinero automáticamente, en Stripe y en Loyverse.” (“The customer will see the reason and get their money back automatically, in Stripe and in Loyverse.”)
You have to write a Motivo (Reason) — for example, “we ran out of that size”; without one you can’t confirm: “Escribe un motivo para poder cancelar.” (Write a reason to be able to cancel.)
When you cancel, in this order: the Shippo label is refunded (if any), the Stripe charge is refunded, the Loyverse sale is refunded (restocking the item), and a cancellation email goes to the customer. There are no partial refunds: the whole order is cancelled.
If something fails during that process you’ll see: “Pedido cancelado, pero el reembolso falló:” (Order cancelled, but the refund failed:) with a list of what couldn’t be undone (for example, the Shippo label), so you can fix it manually in that service.
What the buyer gets
- An email “Order <code> confirmed · <your shop>” with the invoice (lines, total, taxes included in price if that applies, address or pickup, and how it was paid).
- If you cancel, “Order <code> cancelled · <your shop>” with the reason and the refund status.
- On their order page they can turn on “Notify me of changes” to get a browser notification.
Next step
For whoever packs the order physically, see the Prep screen.