If Yammbot isn’t replying, check these points in this order — the problem is almost always one of the first few.
1. Your plan is active
Open your panel or Planes (Plans) inside the app and confirm your free month or subscription is still active. See Plan, payments, canceling and refunds.
2. Notification access is still on
Android sometimes revokes it on its own, especially after a system update. Go to Android Settings › Notifications › Notification access and confirm Yammbot is still turned on. If the switch looks greyed out or says “Restricted setting”, see the note below.
3. Battery is set to “Unrestricted”
If Android optimizes Yammbot’s battery, it can close it in the background and stop it from replying. Go to Android Settings › Apps › Yammbot › Battery and choose “Unrestricted”.
4. The channel’s notifications aren’t muted
If you muted notifications for that chat or for the whole app, Yammbot never finds out a message arrived. Check that WhatsApp, Messenger or Telegram have their notifications on, and that chat in particular isn’t muted.
5. The message matches a rule and is within its schedule
Check your rule’s matching (see Creating and editing rules) and whether it has a schedule set. Test it in Inicio › Probar (Home › Test) with the exact text of the message.
6. The chat isn’t paused because you took it over
If you replied to that chat by hand or tapped «Atiendo yo» (I’ve got this), Yammbot pauses it for a while. Check menú › Chats en pausa (menu › Paused chats) — see When you reply yourself.
7. The chat isn’t on your ignore list
See Ignored chats.
8. If you use webhook or AI, they’re set up correctly
Check the URL, user and password of the webhook, or the key and model of the AI assistant. AI has a Probar conexión (Test connection) button under menú › Inteligencia artificial (menu › Artificial intelligence); webhook has no test button of its own, so check it by firing a real rule or with the simulated chat in Probar (Test).
The “Not working” assistant inside the app
Yammbot has its own assistant, menú › No funciona (menu › Not working), that checks these same points step by step. It’s the fastest way to diagnose things without going through the list by hand.
Common cases
”Restricted setting” (the switch looks greyed out)
Android blocks notification access for apps installed outside Google Play until you allow it by hand:
- Open Yammbot’s app info screen.
- Tap the ⋮ menu in the top corner.
- Choose “Allow restricted settings” and confirm.
- Go back to Yammbot and turn on notification access again.
Manufacturers
Some manufacturers close background apps with their own settings, on top of Android’s:
- Xiaomi, Huawei, Oppo, Samsung — besides setting battery to “Unrestricted”, look in the phone’s settings for something like “Autostart” or “App suspension” and exclude Yammbot.
The chat is open on screen
When you have a conversation open, the messaging app doesn’t show a notification — and without a notification, Yammbot never finds out about the message. It will reply to the next message once you close the chat.
Android removed notification access
Android sometimes revokes this permission on its own, usually after a system update. Turn it back on under Android Settings › Notifications › Notification access.
Your phone didn’t get a free month
The free month is one per account and one per phone. If that phone already used it with another account, the new one doesn’t get a free month. If you think that’s a mistake, write to support.
If none of this fixes it
Write to soporte@yammbo.com telling us your phone model and which rule you expected to reply. In the meantime, check the table of app messages and what they mean — it usually says exactly why it didn’t reply.