Devices
What devices does it work on? On Android 7 or higher tablets and phones. There is no version for iPhone, iPad or Windows. The web dashboard works in any browser.
Which printer should I buy? An ESC/POS thermal printer, 58 or 80 mm, by Bluetooth, USB or network. See Printers and hardware.
Can I use a barcode reader? Yes, a USB or Bluetooth one that types like a keyboard, or the tablet’s camera.
How many tablets can I have? As many as you need on the same plan. See Multiple tablets.
Internet
Does it work without internet? Yes. Once linked, the register sells, takes payments in cash, by card or by transfer, prints, opens and closes shifts, and handles tables, kitchen and inventory without internet.
What needs internet? The first start, paying the plan, payments by link or QR, sending receipts by email, online orders, the Google Drive backup, the Google Sheet, updates and menu and employee changes with the web.
Do multiple tablets need internet to sync? No: they share data over the location’s Wi-Fi.
Data
Where are my sales? On the tablet. That is why it is important to turn on the daily backup to Google Drive.
Why don’t I see the register sales in the web dashboard? The dashboard reports count the online orders. Register sales are in Reports in the app and, if you turn it on, in your Google Sheet.
Can I bring my products from Loyverse or Kyte? Yes. Export your catalog as CSV and import it in Menu > Import and export. See Menu or catalog.
What happens if my tablet breaks? Install the app on another one and choose “Restore a backup” on the first screen.
Prices and payments
How much does it cost? Starter $60 a month (the register) or Business $90 a month (the register with online ordering, coupons and reviews), with a 30-day free trial. See Plan and billing.
Can I take card payments? Yes, with your card terminal (you record the payment in the register) or with a link or QR through your Stripe, PayPal, Mercado Pago, Pagadito or Tilopay account.
Does it issue a fiscal invoice? It can number receipts with your series and your authorization in Settings > Fiscal invoice. It does not connect to any country’s tax office: confirm with your accountant whether it works for you.
Daily use
Why can’t I take payments? The shift has not been opened on that tablet. See Shift and close.
Can I change from restaurant to store? The type is chosen when the business is created and cannot be changed from the web. Write to us from Support if you need to change it.
Is the app available in English? Yes. Change it in Settings > This device > “App language”. The language of receipts is separate, in Settings > Business > “Customer language”.