Some dashboard screens are Spanish-only
Orders, Payments, Analytics, Customers, the Picking setup screen, and a few validation messages (coupon creation, Shippo key checks) are shown in Spanish today, even when you browse in English. Those are marked below.
On the storefront
| What the customer sees | Cause | What to do |
|---|---|---|
| ”This shop is not taking online orders yet. You can browse the products, but you cannot pay here yet.” | Stripe isn’t fully connected, online payment is off, or the location is over the plan’s limit | Finish connecting in Payments with Stripe; check My plan |
| ”Orders paused” | The account is unpaid or paused | Check My plan |
| Home delivery doesn’t show up at checkout | One of three things is missing: parcel shipping turned on, a complete ship-from address in Loyverse, or a connected Shippo account | See Shipping with Shippo |
At checkout
| Message | Cause | What to do |
|---|---|---|
| ”This shop only ships by parcel and has not set it up yet.” | Delivery is on but parcel mode isn’t | In Shipping, turn on “Ship orders by parcel" |
| "The shop has not completed its shipping address yet.” | Street, city, state or ZIP is missing on the Loyverse location | Fill in those details in Loyverse › Settings › Stores › your store |
| ”Check the address: street, city, state (2 letters) and ZIP code.” | The customer entered an incomplete or malformed address | Ask them to fix the form |
| ”We could not price shipping to that address. Check the street and ZIP code.” | Shippo didn’t return rates for that address | Check the address; check which carriers are enabled in your Shippo account |
| ”Parcel shipping is not available right now.” | No Shippo key connected, currency other than USD, or the hourly quote limit was hit | Connect Shippo; if it’s the limit, wait a few minutes |
| ”The shipping option expired or the address changed. Choose shipping again.” | More than 30 minutes passed since the quote, or the address, items or contact details changed | The customer needs to pick shipping again |
| ”Too many different products for one parcel. Split the order in two.” | More than 200 distinct lines in one order | Ask them to split it into two orders |
| ”That code does not exist or is no longer active.” and the rest of the coupon errors | See Coupons | Review your coupons |
These cart messages show in Spanish
If a product’s stock, availability or price changed in Loyverse between browsing and checking out, the cart shows the warning in Spanish, even on an English checkout.
| Message (shown in Spanish) | Cause |
|---|---|
| «“‹product›”: quedan N y se piden M» | Not enough stock left for the quantity ordered |
| «“‹product›” no está disponible en esta tienda» | The item isn’t sold at that location anymore |
| «“‹product›” tiene precio variable y no se puede vender online» | The price changed to variable in Loyverse |
In Orders (dashboard)
Orders is a Spanish-only screen
Every message below is shown in Spanish regardless of your dashboard language.
| Message | Cause | What to do |
|---|---|---|
| «No se pudo comprar la etiqueta de envío: La tienda no tiene conectada su cuenta de Shippo» | The Shippo key was missing at the moment of charging | Connect Shippo and press “Reintentar etiqueta” |
| «…: Shippo no respondió a tiempo. Mira en Shippo si la etiqueta existe antes de reintentar.» | Shippo timed out; the label may have been bought anyway | Check your Shippo account before retrying |
| «…: La compra de la etiqueta quedó a medias. Mira en Shippo si existe antes de reintentar.» | The purchase stayed half-done for more than 10 minutes | Check Shippo before retrying |
| «No pudimos reembolsar la etiqueta: hazlo desde tu cuenta de Shippo (Transactions › Refund).» | The Shippo key was changed or removed, or Shippo rejected the refund | Refund the label manually from your Shippo account |
| «Pedido cancelado, pero el reembolso falló: …» | Stripe, Loyverse or Shippo failed during cancellation | Resolve the refund manually in the service named |
| «No se pudo registrar en tu TPV: ‹error›» | The order was charged but the sale didn’t reach Loyverse | Check your Loyverse connection |
| «La caja registró $X y al cliente se le cobraron $Y. Revisa el recibo en Loyverse.» | Known mismatch: shipping doesn’t always fit in the Loyverse receipt | Check the receipt directly in Loyverse |
In Products
| Message | Cause | What to do |
|---|---|---|
| ”Could not upload that photo.” | Unsupported format, over 3 MB, you already have 6 extra photos, or the product isn’t yours | Upload a PNG, JPG, WebP or AVIF up to 3 MB; remove one if you already have 6 |
Syncing with Loyverse
| Message | Cause | What to do |
|---|---|---|
| ”No sync for a while.” | More than 45 minutes without a successful run | Press “Sync now”; if it persists, email support |
| ”Something failed in the last sync.” | The last run ended in an error | Press “Sync now”; if it persists, email support |
| A new product, photo or price isn’t showing yet | Normal sync delay (up to 10 minutes) | Wait a little or press “Sync now” |
Sign-in errors
See the full list in Signing in.
Pending reminders
The dashboard warns you on its own when something needs attention. Full list in Analytics; summarized elsewhere as “N pending tasks”.
| Reminder | Urgent | When it shows |
|---|---|---|
| ”There is a payment due” / “Your account is paused” | Yes | Your subscription is unpaid or paused |
| ”You cannot take payments yet” → “Finish connecting” | Yes | Your Stripe account isn’t ready |
| ”Your location has no address” | Yes, if you offer delivery | The location’s address is missing in Loyverse |
| ”Your shop has no opening hours” → “Set the hours” | Yes | You haven’t set opening hours |
| ”Finish setting up shipping” → “Set up shipping” | No | Delivery is on but parcel setup isn’t finished |
| ”Your ship-from address is missing” → “Open Shipping” | Yes | The Loyverse ship-from address is incomplete |
| ”Connect your Shippo account” → “Connect Shippo” | Yes | You don’t have a usable Shippo key |
| ”We could not place your location on the map” | No | No coordinates, with delivery turned on |
| ”Your web payments land as “Card"" | No | Loyverse has no “Online” payment type |
| ”Your shop is still black and white” → “Customise it” | No | No color or logo set yet |
| ”Your shop cannot be installed yet” → “Upload the icon” | No | You have the app add-on but no icon |
| ”Your link shares with no image” → “Upload the image” | No | Missing sharing image in Design and branding |
| ”Some items are sold by weight in your till” | No | You have items sold by weight in Loyverse |
Worth knowing: things that don’t quite work as they sound
Known cases, verified in the code
These aren’t bugs you need to fix — they’re current behaviors of Yammbo Store worth knowing about.
- Hours don’t block orders. Even though the “no hours” reminder talks about blocking orders, in practice the hours only paint “Open now” / “Closed now” on the info page — they never actually stop a customer from ordering.
- “Minimum order” isn’t enforced on parcel-shipped orders. It shows on the info page, but the parcel order calculation doesn’t check it yet.
- “On the way” does happen in Store. If you press “Handed to the driver” on the Prep screen, the order moves to “En camino” and the customer sees it that way. From Orders, “Marcar entregado” closes it the same from either “Listo” or “En camino”.
- The info page can show “Delivery fee: Free” even with real parcel rates configured — that field still reads the flat-rate setting, which is 0 in Store.
- The emailed invoice doesn’t include shipping, discount or tracking as separate lines.
- Some text still uses restaurant wording, for example the duplicate web-address error (“ya lo está usando otro restaurante”) or the steps to pair Yammbot (“Connect WhatsApp to Yammbo POS”). It’s just wording; it doesn’t affect whether your shop works.
- Orders, Payments, Analytics, Customers and the sign-in page (
/login) always show in Spanish, even if your browser is set to English.
If none of this solves your case
Email support@yammbo.com telling us what you expected to happen and, if you can, the exact message you saw.