First: which product are you signing in to?
Each Yammbo product has its own account. An account on Yammbo Web doesn’t let you into Yammbo Music, and a Yammbo POS account doesn’t let you into Yammbo Store. Most “my password doesn’t work” cases are an account that exists in one product but not in the one you’re trying.
| Product | You sign in with | Go to |
|---|---|---|
| Yammbo POS · Yammbo Store | Email + password on the web; email + code and PIN on the POS tablet | POS and Store |
| Yammbo Web · Yammbo Music | Email + password, or Google / Twitter | Web and Music |
| Yammbot | Email + password | Yammbot |
| Yammbo TV | Email + password | TV |
Capital letters in the email don’t matter in any product. In the password they do.
POS and Store
On the web you sign in at pos.yammbo.com/dashboard/login (POS) or store.yammbo.com/dashboard/login (Store) with your email and password.
| You see | What it means | What to do |
|---|---|---|
| Wrong email or password. | One of them is wrong, or that email has no account in that product | Check you’re on the right product, or use “Forgot my password” |
| Please verify your email first. | You didn’t finish confirming the account | Type the code you got when you signed up, or ask for another |
| The code is wrong or has expired. | The code is wrong or more than 30 minutes have passed | Ask for a new one and use the latest |
| Too many attempts. Wait a few minutes and try again. | Many attempts in a row | Wait and try again |
| This account is disabled. | The account was disabled | Write to support@yammbo.com |
If you forgot your password: tap “Forgot my password”, type your email and tap “Send code”. You get a 6-digit code that works for 30 minutes. Type it with your new password (10 characters or more). Changing it signs you out everywhere. Sessions last 30 days on that browser.
On the Yammbo POS tablet there is no password: the app emails you a code to link it, and then you sign in with your PIN. If the code doesn’t arrive, check that you picked Yammbo POS under “Where is your account?”. See POS troubleshooting.
Web and Music
Forgot your password: press Forgot your password? on the sign-in screen. You get an email with a link that works for 60 minutes.
- If the screen says it can’t find a user with that email address, that email has no account in that product. Try the other email you use, or create an account.
- In Music, after several requests in a short time the screen says “Too many attempts. Please try again later.” Wait an hour before asking again.
Wrong email or password:
- Web shows “The email or password you entered is incorrect.”
- Music shows “These credentials do not match our records.”
Signed up with Google or Twitter (X)? Your account may not have a password. Use the same Google or Twitter button you used the first time. If you want a password (for example, to use the Music Android app, which only takes email and password), use Forgot your password? to create one.
“Too Many Attempts.” After 5 failed tries in a minute with the same email, Web and Music block that email on that connection for about a minute. Wait, then try again with the right password or reset it.
It asks for a verification code after signing in:
- Web won’t let you use the app until you type the 6-digit code it emailed you when you signed up (“Verify your email”). The code lasts 30 minutes; you can ask for another one on that screen.
- Music lets you listen without verifying, but asks you to confirm your email before you subscribe, comment or upload.
Two-step verification: only Web and Music have it, and only if you switched it on in your account settings. Type the code from your authenticator app; if it’s always rejected, set your phone’s clock to automatic time. If you no longer have the app, use one of the recovery codes you saved when you switched it on. The Music Android app has no field for this code.
Yammbot
The Yammbot sign-in, in the app and at bot.yammbo.com/entrar, is in Spanish.
- Forgot your password: press ¿Olvidaste tu contraseña?. You’ll see the same message whether the email has an account or not (“Si existe una cuenta con ese correo, te enviamos un enlace…”), so if nothing arrives, check you used the email you signed up with. The link works for 60 minutes, and setting a new password signs you out on every device.
- Wrong email or password: “Correo o contraseña incorrectos.”
- Too many tries: after 10 failed tries in a minute you’ll see “Demasiados intentos. Espera un minuto y vuelve a probar.” Wait a minute.
- If the link says “El enlace no es válido o ya caducó”, it’s expired or already used: ask for a new one.
TV
- Signing in has two steps: type your email, press Continue, then the password. The forgot-password link appears in the second step.
- The password reset email is in Spanish; its link works for 60 minutes.
- Before you can watch, you must confirm your email with the link sent when you signed up. If you see the “verify your email” page, open that email (it can be in spam). The link works for 48 hours; on that page you can ask for a new one.
- On a TV, the app shows a QR code: scan it with your phone and sign in on the page it opens; the TV then signs in by itself. If you create the account from that page, the TV won’t sign in until you confirm your email, and after about 5 minutes the code expires: confirm the email and scan the new code.
If the page keeps loading or does nothing
- Reload the page (Ctrl+Shift+R on a computer).
- Try a private/incognito window: a browser extension can block the sign-in.
- Try another network, for example mobile data instead of Wi-Fi.
Still can’t get in?
Write to support@yammbo.com with:
- The product (POS, Store, Web, Music, Yammbot or TV).
- The email of the account.
- The exact message you see, or a screenshot.
Never send us your password or your code
Yammbo never asks for your password or your sign-in code, by email or anywhere else.