Find the area where the problem happens, then look for the message you see. Where a message exists in Spanish too, both versions are given. If your problem isn’t here, jump to Still stuck? at the end.
Web playback
| Message | Cause | What to do |
|---|---|---|
| ”Sign in or create a free account to listen.” | You are browsing as a guest. A guest can’t listen | Sign in or create a free account. See Create your account |
| ”YouTube is blocking playback” («YouTube está bloqueando la reproducción») | YouTube asked this connection to confirm it isn’t a bot, so songs can’t play for now. It appears after two songs in a row get this block | Turn off your VPN or proxy, or try another network, and press play again. If it persists, try “Use my YouTube session” (it uses the YouTube session of that browser; in Safari, Firefox and Brave third-party cookies can prevent it). On Android, the dialog offers “Download the app” |
| «Playback stopped: three tracks in a row could not be played. Check your connection and try again.» | Three songs in a row couldn’t be played | Check your connection and press play again |
| A song fails and the next one starts by itself | The player tried another version of the song and, if that failed too, skipped it | Nothing to do. There is no manual “report song” button |
| An artist or album shows only part of its content at first | The first visit to a little-played artist or album can show what’s there first and fill in a few seconds later | Wait a few seconds |
| Songs stop when you switch tabs or lock the screen | The browser and YouTube don’t let an embedded video play in the background | Use the Android app. See The Android app |
Account and verification
| Message | Cause | What to do |
|---|---|---|
| ”These credentials do not match our records.” | Wrong email or password | Check both. Use “Forgot your password?” to get a reset link by email |
| ”Too Many Attempts.” | 5 failed attempts in a minute with the same email | Wait a minute and try again |
| ”Confirm your email to be able to subscribe” | Your email isn’t verified. Without verifying you can listen, but you can’t subscribe, change plan, comment, edit your profile or delete your account | Enter the 6-digit code that arrives by email (it expires after 30 minutes). If you didn’t get it, use the request a resend link on that page, and check spam and promotions |
| ”The security code you entered is invalid or has expired” | The code is wrong or older than 30 minutes | Ask for a new code and use the latest one |
| You signed up with Google or X and the password doesn’t work | That account has no password yet | Sign in with the same Google or X button, or use “Forgot your password?” to create one |
Accounts created with Google or X are already verified. See Signing in.
Plan and payments
| Message | Cause | What to do |
|---|---|---|
| ”Your payment went through, but we couldn’t activate your subscription” | The payment was received but the plan didn’t activate. The screen shows a “Reference” | Press “Retry”. If it still fails, write to support@yammbo.com with that reference |
| I subscribed but the app still shows a free plan | The app refreshes your plan when you sign in and every time you come back to it | Close the app, open it again and wait a moment. If it doesn’t change, back up first (Settings → Data → “Save to backup”), then sign out and in |
| A feature says «Suscríbete para …» | That feature needs a paid plan | See Free vs paid |
To manage or cancel a plan, see Plans and billing.
Android app
| Message | Cause | What to do |
|---|---|---|
| Android refuses to install the update over the old app | The installed copy is usually signed differently | Make a backup first (Settings → Data → “BACKUP AND RESTORE” → “Save to backup”), uninstall, install the latest APK and restore. See The Android app |
| «Ha ocurrido un error de conexión» (“A network error has occurred”) | The connection dropped | Check your connection and try again |
| «No se pudo encontrar un formato de audio compatible» (“Couldn’t find a playable audio format”) | No playable audio for that song | Try another song; if all fail, update the app |
| «La fuente del vídeo original de esta canción ha sido eliminada» | The original video was removed | That song can’t be played; choose another version |
| «Esta canción no puede ser reproducida debido a restricciones del servidor» | The source restricts that song | Choose another version of the song |
| «Ha ocurrido un error de reproducción desconocido» | Unknown playback error | Try again; if it repeats, contact support with the exact message |
| «Suscríbete para descargar canciones» | Downloads need a paid plan | See Offline downloads |
| ”YTDLnis is not installed” | Downloads are handed to YTDLnis, which isn’t installed | Install it from its official page. See Offline downloads |
| Playback cuts out or the notification disappears | Android’s battery optimization stops the player | Android Settings → Apps → Yammbo Music → Battery → Unrestricted. See What the app can do |
| You can’t sign in with Google or X in the app | The app only accepts email and password | Create a password with “Forgot Password?” and use it. See The Android app |
| The app warns you about a VPN when registering | The plan Yammbo gives in some countries is decided by your real country | Turn the VPN off and register again |
| Settings show «Contenido Premium» | Four Settings tabs need a paid plan | See What the app can do |
The app can also move on by itself when a song fails: turn on “Skip song on error” in Settings → General (a tab that needs a paid plan).
Chromecast
| Message | Cause | What to do |
|---|---|---|
| No cast button on the web | Casting from the web works only in Chrome or Edge on a computer, or in the maximized player. It doesn’t appear in Firefox, Safari, iPhone or iPad, or in the phone’s mini player | Use Chrome or Edge, or cast from the Android app |
| No cast button in the app | The button needs Google Play Services on the phone | Check that your phone has it |
| The TV doesn’t show up | Your phone or computer and the TV aren’t on the same Wi-Fi | Connect both to the same network |
| «El TV no está reproduciendo esta canción, así que el sonido vuelve al teléfono» (“The TV is not playing this song, so the sound comes back to the phone”) | The TV didn’t start the song | Try again or choose another song |
| «Una canción guardada en el teléfono no se puede enviar al TV, así que suena aquí» | A song stored on the phone can’t be cast | Pick the same song from the catalogue |
| YouTube error 101 or 150 | The person who uploaded the song doesn’t allow it to play on a TV | Choose another version of the song |
| YouTube error 100 | The song is no longer on YouTube | Choose another song |
See Cast to your TV.
Live radio
| Message | Cause | What to do |
|---|---|---|
| ”Could not reach the radio directory. Please try again.” (it appears untranslated) | The public station directory didn’t answer | Try again in a moment |
| An ad plays in another language | Some free stations insert their own ads depending on your country. It comes from the station, not from Yammbo | Choose another station |
| A station is missing | Stations that can’t play in a browser are left out of the web list | Search for another one, or try it in the app |
Worth knowing
- Web and app don’t share a library. In the app, favorites, playlists and history live on the phone. Use a backup to move them. See Library and playlists.
- Signing out of the app erases its local data. Make a backup first.
- Live radio plays in the background in a browser; songs don’t.
- The app isn’t on Google Play and there is no iPhone app.
- You can’t change your email from your account. Write to support@yammbo.com.
- Deleting your account is immediate and irreversible, and it’s done on the web, not in the app, and not while a plan is active.
Still stuck?
Write to support@yammbo.com and tell us what you expected to happen, what happened instead, and the exact message you saw. If your payment went through but the plan didn’t activate, include the reference shown on screen. You can also use the contact page at music.yammbo.com/contact, or the error report in the app.