Go through these in order. The first two tell you whether the problem is your device, your network or something on our side.
1. Is it only you?
- Another device on the same network: if it’s slow on every device, look at the network. If it’s only slow on one, the problem is on that device.
- Another network: try mobile data instead of Wi-Fi, or the other way round. If it’s fast on the other network, the problem is that connection.
2. Reload the page properly
The browser can keep an old copy of the page.
- Computer: Ctrl+Shift+R (Windows / Linux) or Cmd+Shift+R (macOS).
- Phone: close the tab and open the address again.
- If you’ve had the same tab open for hours, close the browser completely and open it again.
- Try a private/incognito window. If it works there, a browser extension is getting in the way.
3. Product by product
Yammbo TV: the video doesn’t start or keeps loading. Some internet providers block the server the videos come from. Change your network’s DNS to 1.1.1.1 and 8.8.8.8 (on the router, or on the device), as explained on tv.yammbo.com/install. The app for TVs (Android TV, Google TV, Fire TV) checks for a new version each time it opens and offers to install it: accept, because fixes arrive that way.
Yammbo Music: see Music troubleshooting for playback, the Android app and Chromecast.
Yammbo POS: the register works without internet, so if it’s slow it’s usually the tablet: close other apps and check it has free storage. For printing, syncing between tablets or online orders, see POS troubleshooting.
Yammbo Store: the register is Loyverse, which has its own app; if the till is slow, that’s the Loyverse app. For the dashboard or the online shop, see Store troubleshooting.
Yammbo Web: see Web troubleshooting, especially if the editor or a published site is the slow part.
Yammbot: if replies are slow or don’t go out, see Yammbot isn’t replying.
When to write to support
If it’s still slow on more than one device and network, write to support@yammbo.com with:
- The product and the page or screen that’s slow.
- The date and time it happened, with your time zone.
- Roughly how long it takes (1 second, 5 seconds, 30 seconds: the difference matters).
- A screenshot or a short video if you can.