Account and access
| Message or symptom | Cause | What to do |
|---|---|---|
| The verification code never arrives | Spam filter, or the code already expired (30 minutes) | Check spam and Promotions; use the resend link on “Verify your email”. If nothing arrives, write to support@yammbo.com |
| ”The email or password you entered is incorrect.” / “Too Many Attempts.” | Wrong details, or a one-minute lockout after 5 failed attempts | Wait a minute, or use “Forgot your password?” |
| Signing in with Google or Twitter: “An account with this email address already exists…” | You’d already signed up before with that email and a password | Enter your account’s password and click “Connect”; the two accounts get linked |
| I see the app (or some buttons) in English | Yammbo Web’s default language is English; it follows your browser or your account setting. Some labels don’t have a translation yet | Account settings → Location and language → Language → pick your language → Save. See Your account |
Creating a site
| Message or symptom | Cause | What to do |
|---|---|---|
| ”The name has already been taken.” | Your project’s name is unique across all of Yammbo Web, not just your account | Pick a different name, for example adding your city: “Tacos El Norte Monterrey” |
| I closed the window while an AI site was generating and it never showed up | The project is created once your browser receives the full result; if you close before that, it isn’t saved | Don’t close the window until you see “Site created with AI”. Note: that generation already used up your monthly quota even if you never see the result |
| Fewer pages came out than I asked for, or “Multi-page sites require an active subscription.” | Free doesn’t allow multiple pages; paid plans silently trim the request down to your plan’s page limit | Change plans, or create the missing pages by hand under “Pages” |
AI in the editor
| Message or symptom | Cause | What to do |
|---|---|---|
| An AI button is greyed out, locked, or opens “Join the PROs” | AI (text and images) is a paid-plan feature only | Subscribe at /pricing |
| ”You have used all the AI tokens included in your plan this month…” | Monthly token quota used up; a full site uses around 44,000 | Wait until the 1st, or switch to a plan with more allowance |
| You’ve used this month’s full-site generations (5, 15 or 40 depending on your plan) | Monthly generation quota used up | Wait until the 1st, or switch to a plan with more allowance. Meanwhile, “Edit section with AI” is still available if you have tokens left |
| AI generation never finishes, or the dialog goes back to the form without showing any notice | A one-off generation failure, generation took more than 30 minutes, or you’ve already used this month’s generations | Wait a few minutes and try again. A one-page home takes about 2-3 minutes; a multi-page site takes longer. If it keeps happening, email support@yammbo.com |
| ”This section could not be replaced.” / “AI response could not be parsed. Please try again.” | The AI returned a response that couldn’t be parsed | Try again. If the section ends up broken, use “Undo” |
| 429 error when generating sections | 20-requests-per-minute limit | Wait a minute before trying again |
Editor and saving
| Message or symptom | Cause | What to do |
|---|---|---|
| The image won’t upload: “This file type is not allowed” | The file extension is blocked | Upload JPG, PNG, WebP or SVG |
| ”You have exhausted your allowed space of…” | Your plan’s total storage is used up | Delete some files or upgrade your plan |
| The logo in the AI dialog won’t upload | It’s over 20 MB, the only limit that applies to that specific field | Reduce the image size |
| I saved, but the published site doesn’t change | Unsaved changes don’t publish; also, the published site is cached for 60 seconds | Click “Save”, wait a minute, and reload |
| I lost changes when I closed the editor | There’s no autosave and no warning when leaving with unsaved changes | Get into the habit of clicking “Save” often — the button is enabled whenever there’s something unsaved |
| I can’t delete a page | The index page, and the only page left on a site, can’t be deleted | Empty its content instead of deleting it |
| ”A page with this name already exists.” | Duplicate page name | Use a different name |
Publishing
| Message or symptom | Cause | What to do |
|---|---|---|
| ”Has alcanzado el límite de sitios publicados de tu plan…” (shown in Spanish regardless of interface language) | Only 1 site can be published at a time, on any plan, including Pro | Unpublish the other site and publish this one |
| Opening my site’s link asks me to sign in | The site isn’t published: only its owner, signed in, can see it | Settings → Publishing → “Publish” |
Custom domain
| Message or symptom | Cause | What to do |
|---|---|---|
| The domain never finishes connecting | Could be DNS, the www vs. no-www variant, or your domain provider | Write to support@yammbo.com with your domain and where it’s registered; we’ll walk you through it. See Custom domain |
Forms
| Message or symptom | Cause | What to do |
|---|---|---|
| Form messages aren’t reaching my inbox | The email notification can fail, or go to a different address than you expect | Check the “Leads” tab: every submission is saved there, whether or not the email arrives |
| The form doesn’t work on a site exported as a ZIP or via FTP | Outside Yammbo Web, the form’s internal placeholder never gets replaced with a real address | Use your own form service on your hosting, or keep the site published on Yammbo |
| 429 error when submitting a form | 10-submissions-per-minute limit | Wait a minute |
Export
| Message or symptom | Cause | What to do |
|---|---|---|
| ”To download your site as a zip file upgrade your plan.” | ZIP is a Standard and Pro feature | Switch to Standard or Pro |
| ”To export your site via FTP or as a .zip file upgrade your plan.” | FTP is Pro only | Switch to Pro |
Other
The editor stays blank or stuck on "Loading..." after an update
This usually happens if you had an editor tab open from before a platform update. Force-reload with Ctrl+Shift+R.
| Message or symptom | Cause | What to do |
|---|---|---|
| My site shows “Sitio no disponible” with a blurred background | This only happens for businesses that also use Yammbo Agent: the account is paused or has a pending payment. The site hasn’t been deleted | Settle the account; the site comes back as it was. Use the contact or chat shown in the notice itself |
If none of this solves your case
Write to support@yammbo.com telling us what you expected to happen and, if you can, the exact message you saw.