Sometimes you want to reply yourself to a customer without Yammbot stepping in. That’s what Ajustes › Cuando contestas tú (Settings › When you reply yourself) is for.
How it’s detected
Yammbot pauses its replies in a chat when:
- You reply from that chat’s notification, or
- You open the chat by tapping the notification, or
- You tap «Atiendo yo» (I’ve got this) on one of Yammbot’s alerts.
While the chat is paused, Yammbot doesn’t reply there — it’s logged in the history as “No respondió porque estás atendiendo tú este chat” (Didn’t reply because you’re handling this chat).
How long the pause lasts
In Ajustes › Cuando contestas tú (Settings › When you reply yourself) you choose how long it lasts, with these options:
- 15 min
- 30 min (recommended)
- 1 h
- 3 h
- Until tomorrow (12 h)
Viewing and resuming paused chats
menú › Chats en pausa (Paused chats) shows the chats you’re handling yourself, with when each one’s pause ends. From there you can tap «Reanudar» (Resume) to have Yammbot reply in that chat again before the pause runs out.
Messages to pause or reactivate a chat by hand
You can also type a phrase inside a chat to pause or reactivate it without going through Ajustes (Settings):
- Mensaje para ignorar un chat (Message to ignore a chat) — if you type it in a chat, Yammbot stops replying there (for example,
#pausa). This is different from ignored chats: this phrase is typed in the moment, inside the chat itself. - Mensaje para reactivar un chat (Message to reactivate a chat) — if you type it in a chat you stopped handling, Yammbot starts replying there again (for example,
#bot).
You can use the suggested text (#pausa and #bot) or write your own.