Schedules

Every rule can have its own schedule, in its Horario (Schedule) section. If you don’t turn the schedule on, the rule replies all day.

Common schedules

To get started quickly, Yammbot ships with ready-to-use schedules:

• Todo el día (All day).
• Oficina (L-V 9-18) (Office, Mon–Fri 9–18).
• Fines de semana (Weekends).
• Fuera de horario (After hours) — meant for an away-message rule that replies exactly when the others don’t.

Pick one and adjust it if needed.

Writing it by hand

You can also write the schedule yourself, per day: start and end time, for example:

• 9-18
• 9-13,16-20 (a midday break)
• 9:30-14

An empty day means the rule doesn’t reply that day (“Not replying this day”). A range can’t cross midnight: to cover the night, write something like 0-8,20-24.

Combining schedules with other rules

It’s common to use schedules together with:

• A greeting rule with the «Oficina» (Office) schedule, and an away rule with the «Fuera de horario» (After hours) schedule, so the customer gets a different message depending on when they write.
• The rule’s delay and pause (see Creating and editing rules), so it doesn’t fire too often within that schedule.

If a rule isn’t replying when you expect it to, check first whether it’s outside its schedule — it’s one of the most common causes covered in Not replying.