Channel apps, accounts and duplicate apps

Channel apps

In menú › Apps de cada canal (menu › Channel apps) you choose which app you use for each channel (WhatsApp, Messenger, Telegram). Yammbot replies on the apps you check there.

Which apps work

Any app that shows each message in a notification with a Reply button. Yammbot replies from that notification, without opening the app. This includes variants like WhatsApp Business, Telegram X, Plus Messenger, Messenger Lite or a similar app: enable it or add it to its channel just like the main app.

If you don’t have any app installed

If no app for a channel is installed, Yammbot lets you know: you’ll be able to choose that channel from Home once you install it.

Accounts

If you use several accounts of the same app (for example, two WhatsApp Business numbers with duplicate apps), Yammbot can reply on all of them or only on some:

• If the app doesn’t show the account in its notifications, Yammbot replies on all of your accounts of that app.
• If you want to pick, use the Notification inspector to measure how your notifications arrive, then turn on «Responder en esta cuenta» (Reply in this account) for the ones you want.
• Messages where the app doesn’t say the account show up as «Sin cuenta identificada» (Unidentified account) — with duplicate apps, that’s usually the main app.

Yammbot identifies the account from the Android profile, your name in the app, or the notification text, depending on what that app shows.

In a rule’s editor, «Solo en estas cuentas» (Only on these accounts) limits that rule to the accounts Yammbot already recognized — if none are checked, it replies on all of them.

Duplicate apps and work profiles

In Ajustes › Perfiles de trabajo y apps duplicadas (Settings › Work profiles and duplicate apps), turn this on so Yammbot treats messages from each profile or duplicate app as separate chats (for example, regular WhatsApp and a cloned WhatsApp in a work profile). It’s useful if you use cloned apps to keep a personal number separate from a business one on the same phone.

Groups

Yammbot’s plans include replying in groups. Every new rule starts with the Destinatarios por defecto (default recipients) from Ajustes (Settings); change them on the rule to Grupos (Groups) or Ambos (Both) if you also (or only) want to reply in groups. If a rule without that change receives a group message, it’s logged as «Los grupos no están permitidos» (Groups aren’t allowed).

Notification inspector

Apps de cada canal › Inspector de notificaciones (Channel apps › Notification inspector) records what your apps’ notifications look like: Android profile, names, fields and buttons. It never stores the message text, only how many characters it has. It turns itself off after 30 minutes and keeps the last 50 notifications. It helps you understand why Yammbot does (or doesn’t) identify a specific account, and you can export the log to send to support if needed.